If you have ordered directly through our website then please check any emails you have received that may contain the tracking details you require. Failing this please contact us at sales@vubaresin.com and we will be more than happy to update you on the status of your delivery. If the order was placed through another site then you will need to contact them directly as they will have any information needed regarding your order. We are more than happy to help in any way we can, if you have struggles with either of these methods then please feel free to call our office on 01482 778897.

For none business customers goods can be returned to us for a full refund if notified to us within 14 days of delivery; you have a further 14 days to dispatch the goods for their return back to us. Before returning any item you must contact us to advise that you are returning them which will be confirmed by the issuing of an RMA number (see below).To return goods that are not faulty (i.e. because you changed your mind) they must be unused and in the condition they were delivered to you in. This does mean that, unless found faulty, we are unable to accept returns for opened containers of resin or hardener.

Before returning an item you must contact us whereby you will be issued with an RMA number. We are unable to issue any refunds for products returned to us where we have not been contacted (within 14 days of receipt) to advise us that you are returning goods.

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Before returning an item you must contact us to let us know, whereby you will be issued with an RMA number. This number means we know to expect your return, what to look for and check and what you would like us to do. It also ensures we can identify it and process your return promptly when we receive it back.
Once you have been issued with an RMA number, it should be clearly written on the OUTSIDE of your box. Goods can then be returned to:

VUBA RETURNS
Vuba Chemical Innovations Limited
Units B2-B4 Grovehill Industrial Estate
Beverley, HU17 0LF
United Kingdom

Unfortunately, due to the difficulty identifying or correctly handling goods which are returned without prior notification, we are unable to issue any refunds for products returned to us until you contact us regarding their return (which must be within 14 days of receipt). Failure to clearly write your RMA number on the outside of the box for any returned goods could result in a delay identifying or processing your return. 

We ask that you take as many photos as possible of the items in question or the issue and email them to us at sales@vubagroup.com. To assist you efficiently, include your order number and a detailed explanation of your situation. This helps us find a solution for you, and we will do our best to address it as quickly and efficiently as possible. We are here to help and are just a phone call away -01482 778897.

The Vuba Installer Tier Service is our structured programme designed to support, reward, and grow professional resin installers. There are three tiers in the Vuba Installer programme:

Registered Installer: Entry-level access to Vuba’s exclusive blends and innovative, game-changing products. This is your first step towards becoming part of the Vuba Installer community.

Approved Installer: For loyal customers who consistently work with Vuba products. Approved Installers enjoy free marketing materials, qualified lead priority, and access to a dedicated Account Manager.

Elite Installer: Our top-tier level for long-standing, high-performing partners. Elite Installers benefit from premium opportunities like flagship commercial projects, influencer collaborations, and even the chance to represent Vuba at major trade shows.

- How do I move up the tiers?

Progression through the tiers is based on your relationship with Vuba, your project history, and your loyalty to our products. Regular communication with your Account Manager and consistent use of Vuba systems and materials will naturally help you climb the ladder.

- What are the benefits of being a Vuba Installer?

Each tier comes with its own set of benefits, but overall you’ll receive:

• Access to exclusive blends and cutting-edge products
• Marketing support and brand visibility
• Qualified leads and sales referrals
• One-to-one support from experienced Account Managers
• Commercial and influencer project opportunities
• Invitations to events, trade shows, and networking

- How do I get started?

It all starts with a simple phone call to one of our friendly Account Managers or by filling in the form here. We’ll guide you through the process and help you find your ideal starting point.

Crafted with innovative permeability technology, VubaMac stands as the most flood-resistant paving in the world, ensuring durability and sustainability. With a monolithic bond ensuring exceptional durability, VubaMac surpasses traditional materials like concrete and asphalt in both longevity and flexibility. Its seamless application—provided by a single supplier—offers unmatched convenience, enabling installations to be completed in just one day. This minimises disruption while delivering a smoother, quieter, and more resilient surface. View our VubaMac datasheet here.

The VubaMac 5-Year No-Crack Guarantee

At Vuba, we stand behind our products with complete confidence. If a crack appears in your driveway within the first five years, we will repair it free of charge—no questions asked! The VubaMac 5-Year No-Crack Guarantee is the first of its kind in the resin-bound surfacing industry, offering unmatched protection against cracking. This industry-leading guarantee is a testament to our unwavering commitment to quality, durability, and innovation, ensuring long-lasting, flawless surfaces for years to come.

To offer a warranty, you’ll need to document the installation process thoroughly. This includes taking clear photo evidence of the sub-base depth and top coat, as well as completing an installation data sheet. Once these steps are completed, your customer will be eligible for our standard 20-year warranty—or an extended 25-year warranty when VubaMac is used.